FAQ & Policies
Your appointment time is reserved especially for you, and we truly value your commitment to visiting our salon. If you need to cancel or make any changes, we kindly ask for at least 36 hours’ notice so we have the opportunity to offer your spot to another client.
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Cancellations made with less than 36 hours’ notice will incur a $50 cancellation fee.
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Same-day cancellations will be charged 50% of your booked service cost.
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If you’ve paid an online booking deposit, it will be forfeited in these circumstances.
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A deposit may also be required to secure your next appointment.
We completely understand that life can be unpredictable, and sometimes plans change. All we ask is that you respect our stylists’ time by letting us know as soon as possible — it helps us keep things running smoothly for everyone.
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We do our best to accommodate walk-ins when possible, but appointments are strongly recommended to ensure we can give you the full experience without waiting.
Yes — parking is available close to the salon. We recommend allowing a little extra time during busy periods or if roadworks are in place.
You can book online through our website, or call the salon to secure a time with your preferred stylist.
Yes! Gift vouchers are available online or can be purchased in-salon.
We accept cash, all major cards, mobile tap-and-go payments, and Afterpay. Gift vouchers can also be redeemed in the salon.
